Privacy Policy
Last updated: June 2025
Urena Immigration ("we", "us", "our") is a document preparation service — not a law firm. This policy explains what personal information we collect, why, and how you can control it.
Information We Collect
Analytics (PostHog)
With your consent, we use PostHog to record page views and interaction events (e.g. clicks on "Book a Consultation" or "WhatsApp"). PostHog collects device type, browser, and approximate location derived from your IP address. We configure PostHog with the following privacy safeguards: IP anonymization, masking of all text inputs, and no session recording. If you decline consent or have Do Not Track (DNT) or Global Privacy Control (GPC) enabled, no tracking code will load.
Booking & Payment
When you schedule a consultation, our scheduling provider (Cal.com or Calendly) collects your name, email address, phone number, preferred language, and case type. Payments are processed through Stripe. This data is handled directly by those providers under their own privacy policies. We do not store your credit card data.
Communications You Initiate
If you contact us via WhatsApp, phone, or email, that communication is initiated by you. We do not automatically collect or store your data through these channels beyond the conversation itself.
How We Use Your Information
- Improve the website based on how visitors interact with it (analytics, with consent)
- Schedule and confirm consultation appointments
- Respond to your inquiries and questions
- Comply with applicable legal obligations
Third-Party Service Providers
| Provider | Purpose | Policy |
|---|---|---|
| PostHog | Web analytics (with consent) | posthog.com/privacy |
| Cal.com / Calendly | Appointment scheduling | See provider site |
| Stripe | Payment processing | stripe.com/privacy |
We do not sell or rent your personal information to third parties.
Your Rights & Choices
- Withdraw analytics consent: Click "Decline" on the consent banner, or clear the
urena-consentkey from your browser's local storage to reset. - Do Not Track / Global Privacy Control: If your browser sends a DNT or GPC signal, we honor that preference, and no tracking will load.
- Access or deletion of booking data: Contact us at ru@urenaimmigration.info to request access, correction, or deletion of personal data we hold about you.
- PostHog data: You may request deletion of analytics data by contacting us or directly through PostHog's privacy policy.
Contact Us
For questions about this policy or to exercise your rights, contact us at:
Ureña Immigration is not a law firm and does not provide legal advice. We provide document preparation services only.